Cancel a hold

1. Log in to My Account.
2. Click the "# requests (holds)." link.
3. Click in the box in the cancel column to the left of the item you want to cancel.
4. Click the "Update Lists" button.

Freeze a hold

Use the freeze hold function when you are not ready to pick up an item. A frozen hold will continue to move up the list for that title but it will not be delivered until you unfreeze it. You cannot freeze a hold if copies of the title are available or if your hold is in transit or ready to pickup.

1. Log in to My Account.
2. Click the "# requests (holds)." link.
3. Click in the box in the freeze column to the right of the item you want to place a freeze on.*
4. Click the "Update Lists" button.

* If there is not a box to check, you cannot freeze that hold.